THE STORY BEHIND THE STORY (Your Money/Chapter IV)

by Dorothy Philbin | CNBNews Contributor

Have you gotten a letter or e-mail from Public Service Electric & Gas Co offering a new thermostat for free?  Sounds good, doesn’t it?  Maybe not.

Nowhere in PSE&G’s e-mail does it say anything (even in the fine print) about the thermostat being changed remotely.  This is a question that needs to be asked and answered.  In June of this year USA Today1 printed an article about this program being used in Texas.  Customers were “given the opportunity” to sign up for the program.  Shortly thereafter people found their houses much warmer than they set the thermostat.  This was during the summer and one couple found their thermostat had been raised to 78 degrees in the middle of the day.  Some people said this was being done without their consent.

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